Consumer's right to withdraw from the contract

The consumer (the following applies exclusively to natural persons who acquire an item for purposes outside of their gainful activity) has the right to notify the seller within 14 days of receipt of the items that they are withdrawing from the contract, without having to state a reason for their decision. The period begins one day after the date of receipt of the items.

The consumer shall notify the seller of the withdrawal from the contract at the seller's email address: contact@thebodyshop.si

The withdrawal form is available to consumers here.

In the event of withdrawal from the contract, the consumer shall return the received item(s) by post to the seller's address: IQ VERDE d.o.o., SPLETNA TRGOVINA, Bleiweisova 30, 4000 Kranj.

The consumer must return the item(s) to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost, or its quantity has decreased through no fault of the consumer. The consumer must not use the items freely until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual state. The consumer is liable for any decrease in the value of the goods if the decrease is a result of handling that is not necessary to determine the nature, characteristics, and functioning of the goods.

The only cost charged to the consumer in connection with the withdrawal from the contract is the cost of returning the item(s) (which, in the case of shipping, is calculated according to the courier's price list and depends on whether it is a shipment, package, or freight). In the case of sales contracts, the company may withhold the refund of payments received until the returned goods are received or until the consumer provides proof that the goods have been sent back, unless the company offers the option of collecting the returned goods itself.

The consumer does not have the right to withdraw from the contract for contracts whose subject is an item that was manufactured according to the precise instructions of the consumer, that has been adapted to their personal needs, that by its nature is not suitable for return, that is perishable, or whose expiration date has already passed.

The refund of payments made will be carried out as soon as possible, and no later than 14 days from the receipt of the notice of withdrawal from the contract. The company shall refund the payment received to the consumer using the same means of payment as used by the consumer (which is most commonly payment to a bank account), unless the consumer has explicitly requested the use of a different means of payment and provided that the consumer does not incur any costs as a result.

In the event of withdrawal from a contract where a bonus, discount code, or promotional code was used, these funds are considered a discount and are not refunded to the user. Only the amount paid by the user is refunded.

In exceptional cases, when items are not returned in accordance with the Consumer Protection Act (ZVPot), we may offer the consumer a buyback of the item with appropriate compensation, which we determine with a report upon return. The buyback at a reduced value is considered upon the consumer's confirmation via email. The consumer shall use the aforementioned buyback amount exclusively when ordering another item of equal or higher value.

The right to a refund in the event of warranty claims and material defects is regulated in more detail by the provisions of the currently valid Consumer Protection Act.

For more information, see the section Withdrawal from purchase and return of goods.

Consumer's withdrawal from the contract for items from a set If the consumer decides to withdraw from the contract for items that form a set, they may request an exchange for the same set or a refund for the entire set. The consumer may exchange an item from a set in the event of a material defect or damage to the item, but cannot request a refund for it.

Claims

All products are inspected before delivery and dispatched undamaged. We will carefully pack your products in a delivery box so that they arrive to you undamaged and in their original packaging. In accordance with Article 37 of the Consumer Protection Act, the buyer has the right, in the event of a potential defect in the product, to demand that the company replace the defective product with a new, flawless product, or refund the amount paid, or rectify the defect on the product, or refund a portion of the amount paid in proportion to the defect. If the packaging is damaged, the buyer must notify the company IQ VERDE d.o.o. of their claim within 8 days of receiving the goods.

Product exchange

The exchange of a purchase made through the online store is carried out by the THE BODY SHOP online store. Products must be unopened, unused, unchanged in quantity, undamaged, and in their original packaging. The deadline for exchanging products is 8 days. Product exchange is possible only upon presentation of the invoice or a copy of the invoice.