The general terms and conditions of The Body Shop online store are drawn up in accordance with the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Communications Act.

 

The The Body Shop online store (hereinafter "online store") is operated by the company (hereinafter "provider"):

Company name: IQ Verde d.o.o.

Address: Bleiweisova cesta 30, Kranj, 4000 Kranj

Online store address: The Body Shop, Supernova Rudnik, Jurčkova cesta 223, 1000 Ljubljana

Director: Eleftherios Koklas

Email address: contact@thebodyshop.si

Tax ID: SI 30331676

Registration number: 9598448000

Bank account number: SI56 2900 0005 3878 022 (UNICREDIT BANKA SLOVENIJA d.d.)
Registration entry no.: 2024/6334 (Registered at the District Court in Kranj)

VAT registered: YES

 

The general terms and conditions determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the provider and the buyer.

 

The buyer is bound by the general terms and conditions in effect at the time of purchase (placement of the online order). The buyer is reminded of the general terms and conditions each time they place an order and confirms their familiarity with them by placing the order.

 

By making a purchase in the online store, the buyer agrees to the Terms and Conditions and confirms having read and understood them. The Terms and Conditions are an integral part of the sales contract. By purchasing, the buyer declares that they are over 18 years of age and possess full legal capacity. The buyer is obliged to provide complete, accurate, and truthful data necessary for order processing.

 

The provider reserves the right to make any changes to the Terms and Conditions without prior notice. Changes are effective from the moment of publication and are binding on the buyer. The buyer is obliged to check the Terms and Conditions with every purchase. The buyer may request from the provider the Terms and Conditions that were in effect at the time of their purchase at any time.

 

TYPES OF USERS

 

By entering the online store once with an email address, a visitor becomes a guest of the online store, and by confirming registration, they become a member. Both a guest and a member (hereinafter "buyer") acquire the right to purchase in the online store.

 

Upon registration in the online store, the visitor obtains a username, which is the same as their email address, and a password, and becomes a member of the online store.

 

The buyer can be a natural or legal person.

 

AVAILABILITY OF INFORMATION

 

The provider undertakes to provide the buyer with the following information before they are bound by a contract or offer:

    • company information (name and registered office, registration number),

    • contact details that enable the user to communicate quickly and efficiently (email, telephone),

    • essential characteristics of the products,

    • product availability (every product offered on the website is intended to be available within a reasonable period),

    • product delivery conditions (method, place, and time of delivery),

    • prices, which must be clearly and unambiguously defined, and it must be clearly shown whether they include taxes, delivery costs, and other charges, as well as the validity period of this information,

    • method of payment and delivery or fulfillment, and the validity period of this information,

    • the time validity of the offer,

    • information about any additional transport, delivery, or shipping costs, or a warning that such costs may arise if they cannot be calculated in advance,

    • the time limit within which it is possible to withdraw from the contract and the conditions for withdrawal (a description of the right of withdrawal in accordance with Article 43.č of the Consumer Protection Act (ZVPot); in cases where the consumer does not have the right of withdrawal in accordance with Article 43.č of the ZVPot, they are explicitly informed of this),

    • explanation of the complaint procedure, including all details about the contact person or customer service department.

 

ORDER

 

A sales contract between the provider and the buyer is concluded in the online store at the moment the provider sends the buyer the first email regarding the status of their order. From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The person with the details as stated at the time of order placement is considered the buyer. Subsequent changes to the buyer's details are not possible.

 

The sales contract is stored in electronic form on the provider's server, and the buyer automatically receives an invoice at the entered email address upon confirmation of the purchase.

 

PURCHASE PROCESS

 

When you find the product you want to purchase, click the "Add to cart" button and specify the quantity. Once your order contains the items you wish to purchase, you can complete the purchase as a guest or log in/register if you are purchasing in the online store for the first time. Then, enter your delivery details and make the payment.

 

Steps of the purchase process

 

Adding products to the shopping cart

Add the product you want to purchase to the cart by clicking "Add to cart". Products are categorized by category and collection, and you can also find them using the search bar. Click on the image or product name for more information about the product. You can add any number of products to your cart. When you have finished adding items, you can continue shopping or complete the purchase later. In the former case, the products in the cart will be saved for later purchase. You can also remove products from the cart or change their quantity as desired.

 

Choosing payment method and delivery

If you are a registered user, log in to your account with your username and password by entering them into the designated fields. Unregistered users can complete the purchase as a guest by filling out the form. Fields marked with an asterisk (*) are mandatory.

Choose your delivery and payment method.

Before payment, check the box confirming the general terms and conditions. Confirm the entered data by clicking the "Confirm order" button.

 

Payment

When paying with a bank card, you will be redirected to the Barion online payment page.

If you choose to pay by bank transfer (pro forma invoice), you will receive payment details for your purchase via email.

If you choose cash on delivery, you will settle the amount with the delivery service.

 

PAYMENT METHODS AND PRICES

 

The provider offers the following payment methods:

    • cash on delivery,

    • bank transfer (pro forma invoice),

    • debit or credit card payment.

 

All prices in the online store are in euros and include VAT (Value Added Tax). Prices do not include delivery costs, unless explicitly stated otherwise.

Prices are valid at the time of order placement and in the case of payment using the methods mentioned above, under the conditions stated above.

Although we strive to ensure the most accurate information on the website, it may happen that price information is incorrect. In the event that the price is significantly different from the known, generally accepted, or estimated price of the product, the seller is not obliged to provide the product to the buyer at the incorrect price, but may offer them the option of delivery at the correct price. The buyer decides whether to purchase the product at the correct price.

 

Cash on delivery

Products can be paid for on delivery, but the provider reserves the right to require payment by bank transfer or card for the second order if the first order was not successfully collected.

When paying by cash on delivery, additional costs may arise that are independent of the provider and are charged by the transport company.

 

Payment by bank transfer (invoice, SWIFT transfer, etc.)

The purchase is considered completed on the day the provider receives the amount in their bank account, at which time the ordered products are sent to the buyer.

When making a transfer, the buyer uses the information received via email upon ordering.

 

Payment by bank card

In accordance with the European Payment Services Directive, all online card payments must be confirmed with strong customer authentication. Exceptions are payments representing lower risk (low value or recurring transactions). The buyer must check with their bank regarding the requirements and procedures for secure online payments or how to confirm the payment amount for completing a purchase in the online store.

The provider uses the Barion service for bank card payments.

 

PURCHASE FOR LEGAL ENTITIES

 

The purchase procedure for legal entities is identical to that for natural persons, except that when entering data, the "Enter company details" box must be checked.

 

BUYER'S RIGHT TO WITHDRAW FROM THE CONTRACT

 

Withdrawal without stating a reason

 

The buyer has the option to withdraw from the contract without stating a reason within 14 days of receiving the products. The specified 14-day period begins on the day the buyer acquires possession of the goods.

 

If the buyer withdraws from the contract, the company shall refund all received funds without undue delay and in any case no later than 14 days from the day of receipt of the withdrawal notice or until the returned goods are received. The amount of funds may be reduced if the buyer diminishes the value of the goods due to improper handling, which is not necessary to determine the nature, characteristics, and functioning of the goods.

 

The buyer must return the product to the provider undamaged and in an unchanged quantity, unless the product is destroyed, broken, lost, or its quantity has decreased without the buyer's fault. The buyer may not use the products freely until withdrawal from the contract. The buyer may inspect and test the products to the extent necessary to determine the actual condition of the product. The buyer is responsible for the decrease in the value of the goods if the decrease is the result of handling that is not necessary to determine the nature, characteristics, and functioning of the product.

 

The cost borne by the buyer in connection with withdrawal from the contract is the cost of returning the product (which, in case of shipping, is calculated according to the delivery service price list and depends on whether it is a shipment/parcel). The product must be returned to the provider no later than 14 days after sending the notice of withdrawal from the order (contract).

 

The buyer notifies the provider of withdrawal from the contract at the email address: contact@thebodyshop.si

 

In case of withdrawal from the contract, the consumer returns the received product by mail to the address:
The Body Shop

Supernova Rudnik

Jurčkova cesta 233
1000 Ljubljana

 The withdrawal form is available to consumers here.

 

Withdrawal in case of a material defect

 

Products are inspected before delivery, undamaged, and carefully packed for shipment. The buyer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the day the defect was discovered.

 

In the notice of defect, the buyer must describe the defect in more detail and allow the seller to inspect the product.

 

The buyer has the right to request a replacement of the defective product with a new flawless product, a refund of the paid amount, a repair of the defect on the product, or a partial refund in proportion to the defect.

 

A defect is material when:

    • the product does not have the characteristics necessary for its normal use or for commercial purposes,

    • the product does not have the characteristics necessary for the special use for which the buyer is purchasing it, which was known to the seller or should have been known to them,

  • the product does not have the characteristics and features that were explicitly or implicitly agreed or prescribed,

    • the seller delivered a product that does not match the sample or model, unless the sample or model was shown for information purposes only.

 

Checking product suitability

 

The suitability of a product for normal use is assessed in relation to a typical product of the same type and taking into account any statements made by the seller or manufacturer regarding the characteristics of the goods, particularly through advertising, product presentation, or labels on the goods themselves.

 

Claiming a material defect

 

When a buyer claims a material defect in a product, they may choose from four rights defined by the Consumer Protection Act, whereby they may request:

    • the correction of the defect,

    • the replacement of the product with a new, flawless product,

    • a refund of a portion of the paid amount in proportion to the defect,

    • a refund of the paid amount.

 

The buyer must notify us of any potential material defect, along with a precise description of the defect, within the statutory deadline and must allow us to inspect the product. The buyer shall send the notification to the following email address: contact@thebodyshop.si

 

If the existence of a defect in the product is not disputed, the company must satisfy the buyer's request as soon as possible, but no later than within eight days. The provider must respond in writing to the buyer's request no later than eight days after its receipt if the existence of a defect in the product or an irregularity in the service performed is disputed.

 

Refund in case of contract withdrawal

 

To ensure certainty, accuracy, and timeliness of refunds, and to ensure records of payments, the refund of payment to the buyer for all contract withdrawals shall be made via a transfer to their transaction account. Cash refunds are not possible.

 

In all cases of contract withdrawal where a voucher, discount code, or promotional code was used, these funds are considered a discount and are not returned to the user. Only the amount actually paid, or the amount paid reduced by damages due to improper handling of the product, is returned to the user's transaction account. A gift voucher is considered a means of payment upon withdrawal from the contract and is returned to the user as a gift voucher.

 

Consumer withdrawal from a contract for bundle products

 

If the buyer decides to withdraw from a contract for products that form a set (bundle), they may request a replacement for the entire set with an identical set or a refund.

 

In exceptional cases, the provider may also offer the buyer a buy-back of the product with appropriate compensation, which the provider determines via a report upon return. The buy-back at a reduced value is considered valid upon the buyer's confirmation via email. The buyer may use said compensation exclusively when ordering another product of equal or higher value (store credit) from the provider's offer.

 

The right to a refund in the event of exercising a warranty or claiming material defects is regulated in more detail by the provisions of the Consumer Protection Act.

 

DELIVERY

 

We provide delivery within Slovenia within 2–3 days. The delivery time may be extended, of which the buyer will be notified.

 

The contractual partner for the delivery of shipments within Slovenia is Pošta Slovenije. We reserve the right to choose another delivery service if this enables the order to be fulfilled more efficiently.

 

Purchases over €49 have no delivery costs.

The delivery cost for purchases up to €45 is:

Paketomat - Pošta Slovenije €3.90,  

Standard mail Pošta Slovenije €3.90,

Express mail Pošta Slovenije 24h €9.50.

 

If the buyer does not inform the provider in time about delivery issues or does not accept the shipment, it will be returned to the provider's address and will not be sent to the buyer's address again. In this case, the buyer must place a new order. The provider may require the buyer to make payment in advance for their next purchase via pro-forma invoice or bank card payment. By failing to accept the shipment, the buyer is no longer entitled to previously used discounts, coupons, and benefits that were of a one-time nature.

 

The buyer will be notified of the estimated delivery time and other details by the delivery service one day before delivery or on the morning of the delivery day.

 

The estimated delivery time is for informational purposes only, it being understood that the delivery time from the moment the provider hands the package over to the delivery service is beyond its control. The provider is therefore not liable to the buyer for damages that might arise because the delivery service exceeded the estimated delivery time, or due to the occurrence of other circumstances beyond the provider's control (e.g., natural disasters, floods, etc.).

 

The provider is not responsible for damage to products that occurs or arises as a result of delivery. All claims on these grounds must be addressed by the buyer directly to the delivery service.

 

PROTECTION OF PERSONAL DATA

 

The provider uses secure technological and organizational means for data storage and transmission. The provider undertakes to permanently protect all of the user's personal data.

 

The provider will use personal data exclusively for the purposes of fulfilling the order (sending informational material, offers, invoices) and other necessary communication.

 

Under no circumstances will the user's data be handed over to unauthorized persons.

 

The user is also responsible for the protection of personal data by ensuring the security of their username and password and the appropriate software (antivirus) protection of their computer.

 

The user is aware and agrees that the provider may entrust individual tasks related to the collected data to third parties (contractual processors). Third parties may process the entrusted data exclusively within the limits of the provider's authorization.

 

The protection of personal data and cookie management are defined in more detail at the web link.

 

COMMUNICATION

 

The provider will contact the user via remote communication channels only if the user does not explicitly object to this, and in accordance with the provisions of the Electronic Communications Act.

 

Promotional electronic messages will contain the following:

    • they will be clearly and unambiguously marked as promotional messages,

    • the sender will be clearly visible,

    • various campaigns, promotions, and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,

    • the method for unsubscribing from receiving promotional messages will be clearly presented,

    • the provider will respect the user's desire not to receive promotional messages.

 

E-newsletter

By subscribing to the e-newsletter, the user agrees to be informed about news on the site, new additions to the offer, and promotional campaigns. The provider undertakes not to misuse the user's email address in any way. The user can unsubscribe from the e-newsletter at any time.

 

Reviews and opinions

Reviews and opinions written by customers are part of the functionality of the online store and help other users. Any user may submit a review and opinion. Before final publication, the opinion will be reviewed. Opinions that are offensive, inappropriate, or that, in the provider's assessment, do not offer value to other users and visitors will not be published.

 

By submitting an opinion, the user agrees to the conditions of use of their opinion and permits the publication of part or all of the text in all electronic and other media. The provider has the right to use the content of the opinion or comment for an unlimited time and for any purpose in their business interest, including publication in advertisements or other marketing communications. The author of the opinion simultaneously declares and guarantees that they are the owner of the material and moral copyrights for the written opinions and comments and that they transfer these rights non-exclusively and without time limitation to the provider.

 

LIMITATION OF LIABILITY

 

The provider makes every effort to ensure the accuracy and currency of the information published on its websites. Nevertheless, product characteristics, delivery times, or prices may change so rapidly that the provider fails to correct the data on the websites. In such a case, the provider will inform the buyer about the changes and allow them to withdraw from the order or replace the ordered product.

 

Although the provider strives to provide accurate photographs of the products for sale, all photographs should be taken as symbolic.

 

INTELLECTUAL PROPERTY

 

All texts, images, graphics, audio files, animations, videos, and their derivatives on the website are subject to copyright and other intellectual property protection. The items may not be copied for commercial use or distribution, nor may they be modified or reposted on other websites without the provider's consent.

 

COMPLAINTS AND DISPUTES

 

The provider respects the applicable consumer protection legislation and strives to fulfill its duty to provide an effective system for handling complaints.

 

In case of difficulties, the buyer can contact the provider by phone at 030 704 403 or via email at contact@thebodyshop.si. The complaint handling procedure is confidential.

 

The provider is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer initiating a dispute before a court. Therefore, the provider strives to the best of its ability to resolve potential disputes amicably, in accordance with the provisions of the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and Directive 2009/22/EC.